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Senior Forward Deployed Engineer
·Israel
Not specifiedFull-timeAI EngineeringBankingTelecomhealthcareUtilitiesInsuranceRetail
Lead the implementation of AI agents for enterprise customers on an AI-powered omnichannel customer engagement platform. Design agent behavior, integrate with enterprise systems, optimize performance, and drive measurable business outcomes. Work cross-functionally with Product, Engineering, and customer teams.
Responsibilities
- Lead end-to-end AI agent implementation for enterprise customers.
- Understand customer business processes and identify automation opportunities.
- Design AI agent behavior, including instructions, workflows, and fallback logic.
- Build and optimize RAG-based knowledge experiences.
- Implement agent integrations via APIs and enterprise connectors.
- Deploy AI agents across channels like WhatsApp, web chat, email, and voice.
- Support production use cases like customer service automation and billing inquiries.
- Define evaluation methods for AI agent quality and continuously improve performance.
- Collaborate with Product and Engineering to feed field learnings into platform capabilities.
- Serve as technical AI implementation expert in customer interactions.
Requirements
- Proven hands-on experience building or implementing AI agents.
- Strong understanding of LLM-based systems and agentic workflows.
- Experience with RAG, including knowledge ingestion and optimization.
- Experience with MCPs, APIs, or similar agent integration mechanisms.
- Ability to translate business requirements into production AI agent behavior.
- Experience working with enterprise customers from discovery to rollout.
- Strong customer-facing communication skills.
- Computer Science degree or equivalent.
- Fluent Hebrew and professional English.
Nice to have
- Software development experience in TypeScript, Node.js, Python, C#.
- Backend development experience, including APIs and event-driven systems.
- Experience with enterprise systems (Salesforce, SAP, etc.).
- Experience with voice AI, contact center automation.
- Experience with observability, analytics, or AI evaluation tooling.
- Prior role as Forward Deployed Engineer, Solutions Engineer, or similar.
- Experience deploying AI into production, not just demos.
- Startup or senior individual contributor background.
- Willingness to travel occasionally.
Benefits
- Implement AI agents in real production environments for major enterprise brands.
- Work on high-impact use cases across multiple communication channels.
- Help shape enterprise AI agent adoption at scale.
- Collaborate with leadership, Product, and Engineering.
- Central strategic function with significant growth and expansion opportunities.
- Room for professional growth as the team scales.