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Conversation Quality Specialist
·Israel
On-siteFull-timeProduct DesignSoftware Development
Join a team building conversational AI for immersive role-play training. You'll design dialogue flows, evaluate conversation quality, and define metrics to ensure natural, effective AI interactions. Work cross-functionally to enhance demo experiences and support multi-language rollout.
Responsibilities
- Create, edit, and optimize prompts, scripts, and dialogue flows for conversational AI interactions.
- Collaborate with sales and marketing to craft compelling demo conversations showcasing the AI platform.
- Review real user-AI conversations to assess performance and identify improvement opportunities.
- Develop and implement conversation quality frameworks and metrics to evaluate effectiveness and engagement.
- Oversee multilingual implementation to ensure high-quality experiences across regions.
- Stay current with trends in conversation design, LLM-native UX, voice AI, and related technologies.
Requirements
- Native-level spoken English fluency with exceptional writing and editing skills.
- Familiarity with prompt engineering and LLM behavior optimization.
- Strong cross-functional communication and collaboration skills.
- Experience designing data-driven experiments to evaluate AI or conversation quality.
- Bachelor’s degree in a relevant field (e.g., Linguistics, Philosophy, HCI, or quantitative discipline).
Nice to have
- Experience in conversation design, content strategy, UX writing, or similar roles in AI/chatbot space.
- Hands-on experience with SQL for data analysis and experimentation.
- Experience localizing or adapting conversational AI across multiple languages and cultures.