O
Product Analyst
·Israel
On-siteFull-timeProduct AnalyticsCybersecurityEnterprise Software
Own Product Operations and product analytics for an AI-native enterprise identity security platform. Build instrumentation, usage insights, feedback loops, in-app guidance, and knowledge base content that improve product decisions and customer outcomes.
Responsibilities
- Own Product Operations end to end, including analytics instrumentation, in-app guidance, knowledge base content, and customer feedback loops.
- Implement and optimize product analytics tools across the platform.
- Design the event taxonomy and tracking plan and coordinate implementation with engineering and data teams.
- Combine product usage data with CRM data to incorporate ARR and renewal context into analyses.
- Define and maintain shared metrics across Product, Customer Success, and go-to-market teams.
- Run adoption reviews, feedback triage, and other product alignment rituals.
- Translate usage data and customer feedback into prioritized roadmap recommendations.
- Track and report feature adoption across the platform.
- Monitor and improve in-app guide completion and engagement.
- Process incoming feedback and drive closed-loop responses with customers and the product team.
- Maintain and improve the knowledge base to increase self-service resolution.
Requirements
- 2–4 years of experience in product analytics, product operations, or product marketing.
- Hands-on experience with Pendo, Amplitude, or a comparable product analytics tool.
- Experience designing event taxonomies and tracking plans and partnering with engineering on implementation.
- AI fluency, including using LLMs for synthesis, knowledge base drafting, and query writing.
- Strong writing skills for knowledge base articles and in-app content.
- Ability to independently extract and interpret product usage data.
- Ability to translate data and customer feedback into actionable recommendations.
- Strong cross-functional communication skills.
Nice to have
- Experience in identity, security, or another technical B2B SaaS domain.
- Experience building or scaling a Product Operations function from the ground up.