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Data Analytics Customer Success Specialist
·Israel
On-siteFull-timeProduct AnalyticsIT Consulting
Full-time role in Ra'anana supporting customers in a technical data and cloud environment. The position combines customer success, SQL-based analytics, solution implementation, onboarding, training, and cross-functional issue resolution.
Responsibilities
- Manage and support customers in a technology environment.
- Implement data and cloud solutions.
- Deliver onboarding and professional training sessions for users and teams.
- Identify customer needs and challenges and provide technical support.
- Create training materials and documentation.
- Collaborate with data, cloud, and development teams to resolve issues and improve processes.
- Work with SQL, BigQuery, data warehouse environments, and GCP.
Requirements
- Experience in customer success, technical customer success, data analysis, project management, or a similar technology role.
- Experience with monitoring and logging systems.
- Familiarity with FinOps methodologies.
- Strong SQL skills and experience with BigQuery and data warehouse environments.
- Hands-on experience with GCP Cloud and IAM permission management.
- Ability to train customers, present technical information, and communicate effectively with varied audiences.
- Strong ownership, initiative, responsibility, and customer-facing experience.