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Business Development Manager Service Innovation
·Germany
On-siteFull-timeProduct ManagementMedical Deviceshealthcare
Join a global leader in voice and respiratory care to drive service innovation. You will identify patient needs, develop new service concepts, and manage pilot projects to enhance quality of life for individuals with neck stomas.
Responsibilities
- Identify needs along the patient journey and develop innovative services for patients, relatives, and healthcare professionals
- Design, develop, and implement new service offerings and care concepts with measurable user value
- Create and evaluate business cases considering market potential, benefits, and scalability
- Plan, manage, and support pilot projects and market launches of new services
- Develop service processes, training concepts, and digital support tools
- Collaborate closely with internal interfaces such as sales, marketing, training, payer management, and back office
- Build and maintain relationships with external partners like clinics, healthcare professionals, homecare providers, specialist dealers, and payers
- Support the positioning and communication of new services in the market
- Analyze usage data, feedback, and KPIs to continuously optimize existing offerings
- Conduct market and competitive analyses and derive actionable recommendations
- Identify best practices and scale successful service concepts
- Participate in specialist events, congresses, and relevant industry events
Requirements
- Completed degree in healthcare, medical technology, business administration, or a comparable qualification
- Several years of professional experience in business development, product or service development, or consulting
- Ideally experience in the medical technology, homecare, or healthcare industry
- Sound knowledge of the German healthcare system and relevant care structures and stakeholders
- Strong understanding of patient needs and clinical care processes
- Experience in project management and implementing complex, cross-functional initiatives
- Analytical and entrepreneurial thinking with experience in creating business cases and market analyses
- Excellent communication and presentation skills
- High initiative, structured working style, and implementation strength
- Empathy, patient orientation, and the ability to inspire and engage various stakeholders
- Good English skills and proficient use of common MS Office applications
- Willingness to travel
Benefits
- Permanent employment contract with a market leader in voice prosthetics
- Attractive performance-based salary and 30 days of vacation
- Subsidy for internal company pension scheme
- EGYM Wellpass for access to numerous sports, fitness, and wellness offers nationwide
- Modern office in Cologne with direct public transport connections and excellent infrastructure
- Subsidy for the Deutschlandticket for sustainable mobility
- Employee referral program with a bonus of up to 2,000 euros
- Unlimited bicycle leasing for more exercise at the workplace
- Free drinks and a weekly fresh fruit basket
- Comprehensive onboarding with individual support from an internal trainer
- Personal and professional development through in-house training programs
- Meaningful work contributing to improving people's quality of life