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Application Support Specialist
לא צויןמשרה מלאהPharmaceutical Manufacturing
Provide day-to-day support for business applications across the organization, including Salesforce, LMS, and Veeva. Work with users, IT teams, and vendors to resolve issues, implement enhancements, and improve processes.
תחומי אחריות
- Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
- Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
- Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
- Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
- Identify business needs and opportunities to improve processes through existing or new system capabilities.
- Support the management of change requests, system enhancements, developments, and application improvements.
- Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
- Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
- Participate in application-related projects and cross-organizational technology initiatives.
- Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
- Perform additional tasks according to departmental needs and direct manager guidance.
דרישות
- 1-4 years of experience in business applications, information systems, or similar roles, with a strong motivation to grow in planning and business-facing environments.
- High service orientation and ability to work with users from different departments and seniority levels.
- Strong organizational skills, attention to detail, and ability to follow up on multiple tasks.
- Ability to understand business processes and translate them into system needs.
- Ability to work with multiple interfaces, including business users, managers, IT teams, and external vendors.
- Ability to work independently while collaborating effectively with a team.
- High sense of responsibility, curiosity, initiative, and motivation to grow professionally.
- Bachelor’s degree in Information Systems, Industrial Engineering, Business Administration, Computer Science, or a related field.
- Fluent in English.
יתרון
- Experience in application support, information systems, business applications, system operations, or user support.