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Operations Manager, Trust and Safety
במקום העבודהמשרה מלאהOperational ExcellenceOnline Marketplaces
Lead complex Trust & Safety operational initiatives spanning content moderation, technology, data, policy, product, and external vendors. Build scalable workflows, improve operational performance, and guide initiatives from problem definition through implementation, rollout, and measurement.
תחומי אחריות
- Own complex Trust & Safety operational initiatives from definition through execution, rollout, and measurement.
- Lead the operational implementation of moderation technologies, external vendor integrations, and tooling improvements, including automated and AI-assisted moderation.
- Define integration requirements, identify dependencies, coordinate Product, Engineering, Data, Policy, Legal, and vendor stakeholders, manage timelines, and drive decisions to closure.
- Translate Trust & Safety problems and policy requirements into scalable workflows, enforcement logic, tooling requirements, and implementation plans.
- Identify operational gaps, inefficiencies, and emerging abuse trends, and proactively develop solutions.
- Build and improve automated and human-review moderation workflows while balancing accuracy, efficiency, user impact, and business needs.
- Manage moderation and Trust & Safety vendor relationships, including implementation, performance management, escalations, and optimization.
- Drive cross-functional projects involving Policy, Product, Engineering, Data Science, Legal, Customer Care, QA, and Training.
- Support incident and escalation management when operational or platform-integrity risks require rapid response.
- Help shape the long-term Trust & Safety operating model and capabilities.
דרישות
- At least 3 years of experience in Trust & Safety, marketplace integrity, risk operations, fraud operations, content moderation, platform operations, or another complex operational environment.
- Experience independently leading large or cross-functional projects.
- Ability to turn ambiguous problems into structured plans with clear decisions, owners, and execution steps.
- Strong stakeholder management and influencing skills across Product, Engineering, Data, and business teams.
- Comfort working with technical teams and learning systems, APIs, workflows, and technical concepts; engineering experience is not required.
- Strong analytical judgment and ability to use data to make decisions and measure operational impact.
- Excellent written and verbal communication skills, including the ability to simplify complex topics and drive decisions.
- High independence, reliability, ownership, and follow-through.
יתרון
- Experience implementing or managing third-party Trust & Safety, moderation, fraud, or risk technology.
- Experience with AI/ML-powered moderation, detection, or enforcement systems.
- Experience operating moderation programs at scale or working with BPO and vendor environments.
- Familiarity with data analysis, SQL, dashboards, or experimentation.
- Experience with two-sided marketplaces or user-generated-content platforms.
- Experience leading people or serving as the senior operational owner of a function.