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Implementation Project Manager
היברידימשרה מלאהניהול פרויקטיםEnterprise Software
Lead a two-person team delivering software implementations and customer support. Own the customer experience from contract handover through configuration, go-live, and ongoing service. Full-time role with in-office presence four days a week in Bnei Brak.
תחומי אחריות
- Lead and mentor a two-person implementation team; prioritize projects and support tickets and allocate work.
- Own customer implementations from process discovery and system configuration through data migration, training, go-live, and follow-up support; meet timelines and allocated hours.
- Manage support tickets against SLAs, handle escalations, identify recurring issues, and route bugs and enhancement requests to R&D.
- Manage relationships with key customers, set expectations, address sensitive situations, and support satisfaction and retention.
- Develop consistent implementation methods, templates, guides, knowledge-base content, and customer training materials.
- Coordinate with Sales on customer handovers and collaborate with Product, R&D, and management.
- Track workload, utilization, handling times, customer satisfaction, service levels, delivery performance, and knowledge-base coverage; report to management.
דרישות
- Experience implementing software or enterprise systems; three or more years recommended.
- Experience managing a team or providing professional leadership.
- Experience working with business customers and managing projects.
- Ability to explain complex systems and train business users.
- Strong interpersonal communication and service orientation.
- Good command of Hebrew and English.
יתרון
- Familiarity with construction, infrastructure, project management, or engineering workflows.
- Experience with project planning, Gantt, or workflow systems; technical support and SLA-based service.
- Familiarity with Priority software.
- Relevant bachelor's degree.