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Senior Product Manager, Dispute Management
היברידימשרה מלאהניהול מוצרEnterprise SoftwareFraud Prevention Software
Own the strategy and end-to-end development of chargeback recovery and dispute management products for enterprise merchants. Based in Tel Aviv, this hybrid role works across engineering, decision science, sales, implementation, and customer success.
תחומי אחריות
- Set product vision and roadmap, making decisions about build versus partner, automation, and customer experience.
- Own the merchant-facing experience, dispute ingestion and submission, evidence recommendations, automation rules, APIs, and letter generation.
- Develop strategy for integrations with payment service providers and processors.
- Lead AI capabilities that automate dispute workflows and improve efficiency.
- Manage releases from requirements through training, rollout, adoption monitoring, and feedback.
- Coordinate product updates and roadmap input with go-to-market stakeholders.
- Support enterprise sales, presales, implementation, customer success, merchant integrations, and post-launch escalations.
- Maintain product documentation, help content, training materials, implementation playbooks, and customer-facing commercial materials.
דרישות
- At least 5 years of product management experience in B2B SaaS
- Experience owning a product area end-to-end, including roadmap development, delivery, and commercial outcomes
- Knowledge of chargebacks and disputes, including reason codes, representment, card network programs, and the flow of dispute data
- Familiarity with webhooks, APIs, batch file processing, and third-party integration architectures
- Strong written and verbal communication with technical and non-technical audiences
יתרון
- Experience working directly with large e-commerce merchants, payment service providers, or dispute vendors
הטבות
- Restricted stock unit offerings
- Learning and development programs
- Four-and-a-half-day work weeks