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Product Manager, Patient Experience (Temporary Cover)
לא צויןמשרה מלאהניהול מוצרhealthcare
Own the patient-facing experience across web and mobile during a temporary maternity-leave cover assignment. Take over an active roadmap, improve customer journeys and coordinate delivery across product, engineering, design, QA, customer care and operations. Contract duration, start date and hybrid
תחומי אחריות
- Own patient-facing journeys across web and mobile, from doctor discovery and booking through consultation and follow-up.
- Identify journey friction and improve conversion, booking success, time to care and patient confidence.
- Lead roadmap initiatives from discovery and requirements through launch and measurement.
- Prioritize opportunities and trade-offs, translating user problems into requirements and user stories.
- Partner with engineering, design and QA to deliver reliable, intuitive experiences.
- Analyze funnel behavior, user feedback and operational data; develop hypotheses and evaluate experiments.
- Define and monitor KPIs, including abandonment, booking completion and customer experience.
- Coordinate patient-side priorities with doctor-side, insurance-partner and operational dependencies.
- Document decisions and complete a structured handback at the end of the assignment.
דרישות
- At least 4 years of product management experience, including independent ownership of a customer-facing digital product.
- Strong B2C UX, conversion-funnel and analytical product skills.
- Experience delivering products end to end with engineering and design teams.
- Able to ramp up quickly, make independent decisions and communicate across functions.
- Excellent written and spoken English.
- Strong stakeholder-management skills and clear product documentation.
יתרון
- Experience in healthtech, traveltech, insurtech, marketplaces or booking platforms.
- Experience with mobile products, international audiences or multilingual journeys.
- Familiarity with Mixpanel, SQL, experimentation or similar analytics tools.
- Exposure to AI-enabled customer experiences and automation.
הטבות
- Work on a product that helps people access healthcare.
- Own a high-impact product area and collaborate with an international team.