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Product Manager, CRM
היברידימשרה מלאהניהול מוצרEnterprise Software
Own the direction and execution of an established CRM product, building on its customer base, revenue, and AI capabilities. Partner with customers and cross-functional teams to deliver product improvements and measure their impact. Full-time role based at the company's Rosh HaAyin headquarters, with
תחומי אחריות
- Own CRM product vision, strategy, roadmap, and business outcomes.
- Define customer segments, value proposition, and positioning using customer needs and competitive insights.
- Lead customer discovery and collaborate with Sales, Support, and Customer Success.
- Translate customer workflows and pain points into requirements, user stories, and acceptance criteria.
- Prioritize requirements and align customer needs and business goals with product teams.
- Partner with product teams to refine solutions, review functionality, and track delivery through release.
- Develop the product's AI capabilities and align them with broader product strategy.
- Identify valuable integrations between CRM, ERP, and other products.
- Monitor adoption, usage, and customer feedback after release to guide improvements.
- Partner with Marketing and Sales on go-to-market planning, messaging, and launches.
- Communicate product priorities, decisions, and progress to senior leaders, customers, and partners.
דרישות
- At least 3 years of product management experience in B2B SaaS, including independently leading initiatives from discovery through launch and iteration.
- Experience with CRM, ERP, or other business applications and a strong understanding of business processes and user workflows.
- Experience owning a product roadmap and prioritizing based on customer needs, business goals, and technical considerations.
- Experience partnering with R&D and Design in an agile development environment.
- Strong analytical skills, including using product data and customer feedback to guide decisions.
- Excellent written and verbal communication skills in English and Hebrew, including presenting product decisions and trade-offs.
יתרון
- Experience building or managing AI-powered product capabilities.
- Experience defining target markets, product positioning, and go-to-market plans.