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Senior Technical Account Manager
לא צויןמשרה מלאהCustomer SuccessEnterprise SoftwareData Infrastructure
Serve as a trusted technical advisor to enterprise customers, helping them adopt cloud services, improve operational health, manage risk, and achieve business outcomes.
תחומי אחריות
- Advise customers on cloud solutions and provide technical guidance
- Develop and execute strategies that increase adoption and effective use of cloud services
- Maintain operational health while reducing cost and complexity
- Build trusted relationships and understand customers’ business and technical needs
- Lead discussions on incidents, technical trade-offs, and risk management
- Coordinate with developers, executives, solutions architects, business developers, professional services consultants, and sales teams
- Identify opportunities to deliver additional customer value
- Conduct service-event reviews and analyze monthly and quarterly metrics
- Support pre-launch planning, cloud migrations, and ongoing operational issues
- Run technical workshops and knowledge-sharing sessions
דרישות
- Experience in a technical account management, consulting, solutions architecture, platform engineering, systems engineering, cloud architecture, or service delivery role
- Operational and troubleshooting experience across at least three areas including compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in distributed systems
- Experience leading technical engagements with external enterprise customers
- Strong written and verbal communication skills, including presentations to both small and large audiences
- Fluency in English and Hebrew
יתרון
- Experience architecting or operating solutions on AWS, Azure, GCP, OCI, or another cloud provider
- Scripting or coding experience with Ruby, C/C++, C#, Node.js, Java, Python, or PHP
- Previous experience as a software engineer, developer, or DevOps engineer
- Knowledge of DevOps practices and tools such as continuous integration and deployment, Puppet, Docker, Kubernetes, or Chef
הטבות
- Flexible work-life culture
- Inclusive employee communities and events
- Mentorship, knowledge-sharing, and career development resources
- Workplace accommodations during hiring and onboarding