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Senior Technical Account Manager
לא צויןמשרה מלאהCustomer SuccessEnterprise SoftwareData Infrastructure
Advise a portfolio of high-growth Israeli startups as their primary technical partner. Guide architecture, operations, resilience, performance, security, and cost optimization while connecting customer needs with internal product and engineering teams.
תחומי אחריות
- Build trusted-advisor relationships with CTOs, engineering leaders, and founding teams
- Provide technical guidance across cloud architecture, AI/ML, compute, containers, networking, storage, databases, serverless, and security
- Develop strategies that balance startup velocity with well-architected practices, production readiness, cost control, and business milestones
- Conduct architecture reviews, operational assessments, and proactive risk analysis
- Analyze service events and operational patterns to improve resilience, performance, and cost efficiency
- Lead discussions on architecture trade-offs, incident response, and risk management
- Run technical workshops, enablement sessions, and knowledge-sharing events
- Advocate for customer needs with internal engineering and product teams and help resolve concerns
- Coordinate customer outcomes with Solutions Architects, Business Developers, Professional Services, and Account Managers
- Create technical content, reference architectures, reusable solutions, and community knowledge
דרישות
- 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure or platform engineering, data and analytics, or AI/ML
- Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, consultant, or support engineer
- Experience troubleshooting operational issues across areas such as compute, storage, networking, databases, AI/ML, containers, DevOps, big data, analytics, and security
- Ability to lead technical discussions with engineering teams and executive stakeholders
- Experience working in fast-paced, ambiguous environments with changing priorities
- Fluency in English and Hebrew
יתרון
- Knowledge of distributed systems design and implementation
- Experience with large-scale automation and workflow management
- Professional experience with AWS, Azure, GCP, or equivalent cloud platforms
- Experience with AI/ML workloads, foundation models, inference infrastructure, agentic systems, accelerated compute, or MLOps
- Experience supporting startups or high-growth technology companies through product and production scaling
- Experience with EKS, ECS, Kubernetes, serverless architectures, Terraform, CloudFormation, or CDK
הטבות
- Work-life flexibility and support for work-life harmony
- Inclusive team culture and employee affinity groups
- Mentorship, knowledge sharing, and career development opportunities