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Senior Account Director
לא צויןלא צויןCustomer SuccessEnterprise Software
Lead strategic customer relationships across multiple industries for an AI-powered commercial optimization company. Serve as the primary client contact, drive successful delivery and adoption, support commercial growth, and travel to Genoa, Italy approximately twice monthly for client engagements.
תחומי אחריות
- Manage day-to-day relationships with strategic clients and maintain high satisfaction and engagement.
- Understand customer goals and translate needs into actionable plans aligned with product capabilities.
- Own client initiatives from planning through delivery, coordinating stakeholders and tracking commitments.
- Identify opportunities for product adoption, feature utilization, and cross-selling.
- Support contract renewals and commercial discussions with internal stakeholders.
- Coordinate Product, Program, Technology, Support, and Data Science teams for solution delivery and issue resolution.
- Monitor customer performance metrics, analyze trends, and recommend improvements.
- Represent customer needs internally to influence product development and service enhancements.
דרישות
- Native Italian speaker with full professional proficiency in English.
- At least 10 years of experience in a client-facing commercial role, ideally in customer success, account management, or strategic partnerships.
- Bachelor’s degree in business, economics, aviation management, or a related field.
- Strong execution skills and experience delivering complex initiatives in cross-functional environments.
- Proven ability to manage multiple stakeholders, drive accountability, and deliver commitments.
- Strong relationship management and interpersonal skills across organizational levels.
- Excellent written, verbal, and presentation skills for senior stakeholders.
- Analytical approach with the ability to interpret data and guide strategic discussions.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Willingness to travel frequently to Genoa, Italy, approximately twice a month.
יתרון
- Master’s degree.
- Experience in ferry, cruise, container shipping, or logistics.
- Experience working with enterprise clients.