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Customer Growth Specialist
מרחוקמשרה מלאהCustomer Success
Own retention and expansion for a segment of smaller online businesses. Use customer data, coaching, experimentation, and commercial insight to identify growth barriers, reduce churn, and build scalable customer growth programs in a remote global environment.
תחומי אחריות
- Own gross revenue retention and expansion for an assigned customer segment
- Identify recurring customer challenges and develop scalable coaching approaches
- Design and deliver group coaching sessions, cohort programs, workshops, webinars, office hours, and asynchronous coaching
- Advise customers on pricing, packaging, positioning, offers, email strategy, funnels, and retention
- Monitor customer data and cohort behavior to identify churn risk
- Analyze retention curves, funnel performance, and customer behavior to evaluate interventions
- Build repeatable playbooks, coaching formats, and operating processes
- Share customer insights with Product and Customer Success teams
- Use AI tools for research, session preparation, customer analysis, and coaching resources
דרישות
- 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with ownership of business outcomes
- Experience helping online businesses, founders, solo operators, or small teams improve growth and revenue
- Ability to identify underlying growth challenges and turn insights into practical recommendations
- Strong facilitation skills and experience leading group sessions, workshops, webinars, or customer conversations
- Ability to analyze dashboards, retention curves, cohort behavior, funnel conversion, and customer performance
- Working fluency with AI tools for research, preparation, analysis, and content creation
- Results orientation and comfort with variable compensation tied to customer and business outcomes
- Clear, concise communication and the ability to explain complex concepts practically
- Ownership, resilience, and comfort working with ambiguity and delivering candid customer feedback
יתרון
- Experience as a creator, coach, or small business owner
- Experience with video businesses, online education, subscription, or membership businesses
- Familiarity with Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, or Instagram
- Experience building scaled or one-to-many customer programs
הטבות
- Flexible paid time off and eight company holidays
- Remote work within a global team
- Paid parental leave
- Medical, dental, and vision coverage for U.S.-based employees
- Technology and home office stipends
- Coworking space stipend
- Annual learning and professional development stipend
- Variable compensation with no stated earnings ceiling