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Lead the post-onboarding customer success and retention engine for an eCommerce software platform. Manage a multidisciplinary team and build scalable, automated programs that improve adoption, conversion, recovered revenue, and customer lifetime value.

Lead analytics for a core revenue engine at a fast-growing eCommerce software company. Partner with Product, R&D, Marketing, and leadership to turn data into product and business decisions, while helping shape a natural-language AI data solution.

Manage and grow TikTok and Instagram accounts for an e-commerce software platform. Lead content planning, short-form video production, social strategy, audience engagement, and performance improvement while managing a small team.