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Senior Project Manager, Customer Workflow Delivery
Sin especificarTiempo completoGestión de proyectosTelecommunicationsNetworking Equipment
Own end-to-end planning and delivery of customer workflow development for a large service provider. Coordinate engineering, architecture, testing, DevOps, product, and customer teams to meet delivery commitments.
Responsabilidades
- Lead planning and delivery of customer workflows from scoping through testing and acceptance.
- Ensure sprint readiness, including specifications, API contracts, mock-ups, inventory data, owners, and committed dates.
- Maintain integrated plans, milestones, and critical paths across workflows, platform dependencies, and external systems.
- Manage customer delivery reviews, commitments, priorities, and scope changes.
- Coordinate execution across architecture, R&D, service delivery, QA, DevOps, and customer teams.
- Own Jira delivery governance, dashboards, progress tracking, and leadership reporting.
- Track delivery KPIs and improve readiness, quality, and predictability.
- Identify risks, dependencies, and blockers; drive mitigation, escalation, and resolution.
- Improve Agile delivery processes, templates, and ceremonies.
Requisitos
- At least 7 years of project or program management experience in software R&D, including 3 years leading customer-facing delivery programs.
- Experience managing concurrent projects with cross-team and third-party dependencies.
- Strong Agile/Scrum and milestone-based delivery skills, including sprint readiness, capacity, and release planning.
- Advanced Jira and Confluence skills, including hierarchies, JQL, dashboards, and reporting.
- Understanding of software lifecycles, integration and end-to-end testing, branching strategies, and CI/CD.
- Ability to translate technical and business requirements into delivery plans, resolve engineering blockers, and drive accountability.
- Strong stakeholder management and presentation skills, with fluent written and spoken English.
- Able to manage ambiguity and competing priorities and regularly overlap with U.S. customers during afternoon or evening hours.
Se valora
- Telecom, networking, or cloud infrastructure experience, particularly in network automation, OSS/BSS, inventory, or provisioning.
- Experience delivering API integrations with customer systems, mock-based development, or multi-stage testing.
- Familiarity with orchestration tools such as Temporal, Camunda, or Airflow, or with Python automation.
- Enterprise or carrier delivery experience, including scope and change-request management.
- Jira administration and reporting experience with Excel, Power BI, or Python.
- PMP, PMI-ACP, SAFe, or CSM certification.