N
Outsourcing Manager
PresencialTiempo completoGestión de proyectosFood and Beverage
Lead external outsourcing partners and oversee service performance, quality, sales, customer experience, budgets, compliance, and service agreements. Manage an Outsource Specialist and build long-term partnerships with vendors and internal stakeholders. The role is based in Haifa and requires weekly
Responsabilidades
- Lead outsourcing partners toward service, quality, and KPI targets.
- Monitor vendor performance across SLAs, quality, sales, and customer experience.
- Drive continuous improvement and create performance improvement plans.
- Manage working relationships with vendors and internal stakeholders.
- Manage the outsourcing budget, control costs, and approve invoices.
- Ensure compliance with regulatory requirements and service agreements.
- Provide professional management to the Outsource Specialist.
Requisitos
- Relevant academic degree.
- Management experience in a customer service center.
- Experience managing outsourcing vendors, contracts, and budgets is a significant advantage.
- Based in Haifa, with weekly attendance at the company offices in Petah Tikva.
- A company car is not provided.
Se valora
- Experience managing external vendors, contracts, and budgets.