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Strategic Program Manager, Global Business Group
Sin especificarTiempo completoGestión de programasSocial Media
Lead complex cross-functional programs and portfolio planning, translating organizational strategy into roadmaps and measurable business outcomes. Partner with leaders and teams across business, product, engineering, finance, and operations. Apply data, AI, and automation to improve execution and re
Responsabilidades
- Plan and deliver cross-functional programs and service solutions addressing client and business needs.
- Develop customer experience designs for product and program launches and improve service experiences using feedback and industry trends.
- Coordinate stakeholders across teams, resolve competing priorities, and remove execution bottlenecks.
- Translate strategy into roadmaps; assess resource needs, manage interdependencies, and surface portfolio risks.
- Use AI, automation, and data to improve operational efficiency, standardize program practices, and generate portfolio insights.
- Support planning, business reviews, and OKR and goal-setting processes.
- Build processes, tools, and systems to track progress, follow-ups, and KPIs.
- Create data-informed decision frameworks and communicate strategic updates, narratives, and internal content.
Requisitos
- At least 6 years of experience in program management, strategy and planning, sales, and/or operations.
- Experience managing complex programs and portfolios, including governance, intake, prioritization, reporting, roadmaps, and interdependencies.
- Ability to analyze business data and metrics to guide decisions and portfolio investment.
- Strong analytical, problem-solving, writing, communication, and facilitation skills, including engagement with senior stakeholders.
- Experience using AI, automation, and modern tools in a business context, with careful review of AI-assisted output.
- Ability to manage multiple workstreams and deadlines in a fast-paced environment.
- Understanding of service design trends and best practices.
Se valora
- Experience with responsible AI practices, including risk assessment, bias mitigation, and quality reviews.
- Ongoing development of AI skills, such as prompt or context engineering and agent orchestration.
- Experience in a technology company or startup, or integrating AI tools to improve workflows and measurable outcomes.
- Program or project management or service design certification.
Beneficios
- Benefits are offered; details are not specified.