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Senior Product Manager, Dispute Management
HíbridoTiempo completoGestión de productoEnterprise SoftwareFraud Prevention Software
Own the strategy and end-to-end development of chargeback recovery and dispute management products for enterprise merchants. Based in Tel Aviv, this hybrid role works across engineering, decision science, sales, implementation, and customer success.
Responsabilidades
- Set product vision and roadmap, making decisions about build versus partner, automation, and customer experience.
- Own the merchant-facing experience, dispute ingestion and submission, evidence recommendations, automation rules, APIs, and letter generation.
- Develop strategy for integrations with payment service providers and processors.
- Lead AI capabilities that automate dispute workflows and improve efficiency.
- Manage releases from requirements through training, rollout, adoption monitoring, and feedback.
- Coordinate product updates and roadmap input with go-to-market stakeholders.
- Support enterprise sales, presales, implementation, customer success, merchant integrations, and post-launch escalations.
- Maintain product documentation, help content, training materials, implementation playbooks, and customer-facing commercial materials.
Requisitos
- At least 5 years of product management experience in B2B SaaS
- Experience owning a product area end-to-end, including roadmap development, delivery, and commercial outcomes
- Knowledge of chargebacks and disputes, including reason codes, representment, card network programs, and the flow of dispute data
- Familiarity with webhooks, APIs, batch file processing, and third-party integration architectures
- Strong written and verbal communication with technical and non-technical audiences
Se valora
- Experience working directly with large e-commerce merchants, payment service providers, or dispute vendors
Beneficios
- Restricted stock unit offerings
- Learning and development programs
- Four-and-a-half-day work weeks