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Head of Daily Banking and Digital Experience
Sin especificarTiempo completoGestión de productoFinancial Services
Lead daily banking products and end-to-end customer journeys across account opening, account management, payments, transfers, and related financial services. Drive digital innovation, process improvement, and customer experience in collaboration with business, technology, and operations teams.
Responsabilidades
- Own the daily banking product portfolio and customer journeys across the account lifecycle
- Lead initiatives to improve customer experience and develop digital services
- Identify market trends, technologies, and business opportunities
- Redesign and automate workflows to create seamless processes
- Use data-driven approaches to improve user experience, customer satisfaction, and business outcomes
- Coordinate work across business, technology, and operations teams
Requisitos
- Bachelor’s degree in business administration, information systems, economics, engineering, or a related field
- At least 5 years of senior management experience leading business, digital, or product units
- Hands-on experience leading digital transformation, business innovation, and product development
- Experience managing complex process- and data-driven operations
- Experience leading large professional teams and working across organizational functions
Se valora
- A master’s degree
- Experience in banking, credit, payments, or financial services