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Payments Analyst
PresencialTiempo completoSystems AnalysisFinancial Services
Support accurate, consistent chargeback data across payment service providers and internal systems. Investigate operational and technical issues, validate integrations, and help improve payment operations through cross-functional collaboration.
Responsabilidades
- Research payment service providers and understand their data structures, workflows, and reporting standards
- Map, normalize, and validate external data against internal systems
- Monitor operational systems, dashboards, and application logs for anomalies and failures
- Triage operational issues and translate them into technical investigations
- Perform root-cause analysis for data discrepancies and chargeback case issues
- Use SQL to analyze trends and troubleshoot data problems
- Coordinate with product, operations, engineering, and other teams on edge cases and system improvements
- Communicate with PSP representatives to clarify formats and resolve integration issues
- Use AI tools to improve research, data processing, and workflow efficiency
- Document processes and contribute to internal best practices
Requisitos
- At least 2–3 years of experience in a technology company or fintech startup
- Strong analytical skills and ability to identify and resolve data irregularities
- Hands-on experience reading application logs and using monitoring or observability tools
- Comfort working with data and dashboards
- Proficiency in SQL for querying and data validation
- Strong attention to detail, organization, problem-solving, and ownership
- Clear communication and documentation skills
- Fluency in English
Se valora
- Knowledge of payments, disputes, or chargeback workflows
- Experience with PSP portals, merchant reporting dashboards, or chargeback platforms
- Familiarity with observability and monitoring tools such as Groundcover, Datadog, or Kibana
- Interest in developing toward Scrum Master or process-owner responsibilities
- Willingness to learn new systems, automation technologies, and AI tools