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Help Desk Support Specialist
Sin especificarTiempo completoIT SupportIT Services
A growing IT services company is hiring a full-time specialist to support business customers, mainly remotely and occasionally at customer sites. The role covers Windows, Microsoft 365, Active Directory, networking, and cloud services. Hours are 09:00–18:00.
Responsabilidades
- Provide technical Help Desk support to business customers, mainly remotely and sometimes on site
- Diagnose and resolve hardware, software, operating system, and peripheral issues
- Install, configure, and maintain Windows computers and workstations
- Support Microsoft 365, including Outlook, Exchange Online, Teams, and OneDrive
- Manage users, permissions, and network resource access in Active Directory
- Troubleshoot LAN, WAN, and VPN connectivity
- Resolve access issues involving servers, cloud services, and business systems
- Document service tickets and track issues through resolution
- Coordinate with systems and networking teams and escalate complex issues
Requisitos
- At least two years of Help Desk or technical support experience serving business customers
- Hands-on Windows 10/11 troubleshooting experience
- Experience supporting and administering Microsoft 365
- Experience with Active Directory users and permissions
- Knowledge of TCP/IP, DNS, DHCP, and VPN
- Experience providing remote support and troubleshooting varied IT issues
- Technical aptitude, independent learning, and problem-solving ability
- Strong service orientation, patience, and interpersonal skills
- Ability to work independently and as part of a team
Se valora
- Experience at an IT services provider supporting multiple business customers
- Familiarity with Fortinet, Check Point, or Sophos firewalls
- Experience with backup and recovery systems, RMM tools, or VMware and Hyper-V
- Basic server and cloud administration experience
- Professional certifications in Microsoft, networking, or information security
Beneficios
- Professional, supportive work environment
- Learning and training opportunities
- Career development toward systems, networking, and cloud roles
- Exposure to varied business customers and technologies