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Enterprise Systems Support Specialist
Sin especificarSin especificarIT SupportNon-profit Organizations
Join an information systems team supporting users and operating ERP and CRM applications. Work with internal departments, facilities, finance teams, and system vendors.
Responsabilidades
- Support and train users on ERP and CRM systems.
- Assist with accommodation bookings, lodging, invoices, and system reports.
- Operate system modules and update items, price lists, and display screens following approved requests.
- Create and update user accounts and permissions.
- Support processes involving finance, facilities, and vendors; investigate integration and credit-card terminal issues.
- Test system developments and upgrades, document findings, and help implement changes.
- Support the organization’s WhatsApp system and its rollout at facilities.
- Coordinate and track requests and tasks with internal departments and system vendors.
Requisitos
- At least two years of experience in application support, information systems operations, or support for enterprise systems.
- Experience supporting, serving, and training users.
- Strong organization, accuracy, documentation, and follow-up skills; able to work independently and with multiple stakeholders.
Se valora
- Experience with Tafnit ERP or Salesforce CRM.
- Experience training users, conducting acceptance tests, or implementing systems.
- Familiarity with finance processes, billing, credits, or credit-card terminals.
- Experience working with system vendors and external integrations.