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Application Support Manager
PresencialSin especificarIT Support
Yael Group is recruiting an Application Support Manager for a large government organization in Jerusalem. The role leads an application support center and its team, overseeing service performance and incidents affecting critical systems.
Responsabilidades
- Manage the application support center and its support team.
- Lead service improvement and monitor SLA measures and response and resolution targets.
- Manage incidents and widespread faults affecting critical systems.
- Coordinate with development, DevOps, infrastructure teams, suppliers, and customers.
Requisitos
- At least 4 years of experience.
- Experience managing a technical or application support center.
- Experience providing technical and application support to customers using complex systems.
- Experience managing production incidents and working with technical and business stakeholders, including development, infrastructure, and suppliers.
- Experience using service request management systems.
- A bachelor's degree in computer science or computer engineering, or an accepted alternative: another bachelor's degree plus 200 hours of information systems coursework; a computer or technology practical engineering qualification; no degree plus 300 hours of advanced information systems coursework; or relevant experience in a technological IDF or Ra'am unit.