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Senior Product Designer
Sin especificarTiempo completoProduct DesignEnterprise Software
Improve the usability and adoption of a complex enterprise analytics platform through customer research and hands-on product design. Partner with product and engineering teams to help customers reach useful insights sooner and rely less on support and training.
Responsabilidades
- Research customer needs and identify friction across onboarding, setup, and advanced product use.
- Design guided workflows, smart defaults, templates, and in-product help to make complex features easier to learn.
- Own user flows, information design, interactions, and visual design from early sketches through high-fidelity work.
- Redesign core workflows using the new design system and extend its use across a mature product.
- Partner with engineering through implementation and QA to ensure shipped work reflects tested designs.
- Conduct interviews, contextual inquiry, journey mapping, and moderated and unmoderated usability tests with enterprise customers.
- Recruit research participants in coordination with customer-facing teams while observing customer NDA and security requirements.
- Synthesize research into actionable insights, personas, and opportunity areas; test concepts and recommend whether to proceed, pivot, or stop.
- Study how users assess and act on AI-generated insights and what evidence builds trust.
- Track usability issues by severity through resolution.
- Assess how teams collect and use customer insight, then lead a roadmap for capturing, prioritizing, acting on, and reporting feedback.
- Mentor product managers and designers in research methods and tools, and establish a lightweight research repository.
Requisitos
- At least 5 years of product design experience for enterprise B2B SaaS, with a portfolio demonstrating how you made a complex product easier to learn and evidence of results.
- Strong interaction and visual design skills, including fluency in Figma and prototyping.
- Experience designing data-dense products such as dashboards, data visualizations, and complex filters.
- Experience conducting interviews, concept tests, and usability tests, and selecting appropriate research methods.
- Experience designing AI or agent-facing experiences.
- Experience introducing research practices to teams new to them.
- Fluency with research tools such as Maze, Dovetail, or Lookback.
- Ability to synthesize complex research and present clear findings to executives.
- Daily use of AI design tools, such as Claude Design or similar, for prototyping and exploring concepts.
Se valora
- Experience with digital experience analytics tools such as Glassbox, Quantum Metric, Contentsquare, or FullStory.
- Experience in financial services or another regulated industry.
- Quantitative research skills, including survey design, A/B test interpretation, and product analytics.