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Key Solutions Architect – Prompt Security
Sin especificarTiempo completoSecurity Solutions EngineeringCybersecurityEnterprise Software
Provide post-sales technical guidance to enterprise customers using a cybersecurity platform. Support deployments, integrations, onboarding, troubleshooting, escalations, and long-term customer success while developing expertise with mentorship from senior Solutions Architects.
Responsabilidades
- Support and progressively own deployment milestones, timelines, and technical deliverables for assigned accounts
- Guide customers through integration setup, security configuration, onboarding, and platform best practices
- Act as the day-to-day technical contact during implementation
- Build relationships with customer technical stakeholders and communicate status and risks proactively
- Collaborate with Support, Product, Engineering, and Services teams to resolve issues and achieve customer outcomes
- Represent customer interests during support-led escalations
- Create and maintain technical resources, training materials, and enablement content
Requisitos
- At least 2 years of experience in a technical, customer-facing, or IT/security role
- Foundational understanding of IT and security concepts
- Strong communication skills and comfort presenting to technical audiences
- Experience in customer-facing technical roles
- Experience working with AI systems
- Ability to learn quickly and take ownership
Se valora
- Cybersecurity exposure
- Hands-on experience with Windows, macOS, Linux, Docker, or Kubernetes
- Familiarity with project management or CRM tools such as Asana, Jira, or Salesforce
- Experience with cloud infrastructure, APIs, or SaaS platforms
- Relevant coursework, certifications, internships, or co-ops
Beneficios
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Competitive leave benefits
- Gender-neutral parental leave
- Employee Assistance Program
- Workout sessions and wellness app
- Medical and insurance benefits
- Pension
- Global home office allowance
- Mobile phone reimbursement