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Product Manager, Customer Processes
PresencialTiempo completoGestión de productoFinancial Services
Own the fachliche development of customer-facing products and processes across the full customer lifecycle for a digital brokerage business in Berlin. Translate customer, regulatory, legal, and business needs into clear concepts and requirements, working across product development, customer service,
Responsabilidades
- Own the business development of customer products and processes across the customer lifecycle, from account opening through ongoing service to termination.
- Translate regulatory, legal, and business requirements into functional concepts and requirements for systems and implementation teams.
- Analyze existing customer processes and identify opportunities for self-service, automation, and more efficient operations.
- Define solution concepts, functions, business rules, and processing steps.
- Formulate and prioritize requirements for the Customer domain and support implementation as the functional point of contact.
- Work end to end across digital self-service, system processing, customer service, and operations.
- Coordinate with Customer Service, Operations, Legal, Compliance, and delivery teams.
- Guide new features and larger product and process initiatives from conception through alignment and launch.
Requisitos
- Relevant experience in brokerage, banking, or fintech within a regulated financial services environment.
- Experience in product management, business analysis, process management, or a comparable specialist role.
- Understanding of broker or bank customer processes, including digital self-services and operational processing chains.
- Ability to structure complex business and regulatory requirements and translate them into product and process requirements.
- Strong end-to-end process thinking, including business rules, data flows, and back-office operations.
- Good technical understanding and ability to discuss systems, interfaces, and dependencies with engineering teams.
- Practical experience using AI tools for analysis, business concepts, and requirements development.
- Structured, independent working style and confident stakeholder communication.
- Very good German and good English skills.
Se valora
- Experience with account and securities account opening and digital identification.
- Knowledge of regulatory customer requirements and master data.
- Experience with securities transfers and other customer contract processes.
- Experience designing digital self-services and automating back-office processes.
- Experience specifying requirements for software development teams.